All I wanted was four pairs of socks.
Gift card in hand, I asked the Nordstrom clerk where I could find them. Not here, came the answer. But he could find them lickity split at another store, he said, whipping out the latest in retail technology, iPad.
Several apologies, two cash registers and 15 minutes later, the socks were ordered. “You know, we used to do this all in a few minutes on the phone,” apologized the exasperated clerk…continue reading
